Responsible Gambling at Rizz

Responsible Gambling at Rizz Australia

Pokies and other casino games are built for entertainment, not for income. Rizz provides a set of safer-gambling tools so you can keep play within limits you choose, before a session starts rather than after it gets away from you.

This page explains what each tool does, how to switch it on, how self-exclusion works, the warning signs worth knowing, and where to get free, confidential support in Australia. None of this is optional small print: it is part of playing responsibly on our site.

You must be 18 or older to register or play at Rizz. Age verification is part of our standard account checks, and accounts belonging to anyone under 18 will be closed.

What safer-gambling tools are for

Limits and reality checks exist to put you back in control of pace and spend. They do not stop you from playing, they stop a session from drifting past what you intended to risk or how long you meant to play.

Used before you deposit, these tools act like a budget: you decide the ceiling while you are thinking clearly, and the system holds you to it later, even on a night when the decision would be harder to make in the moment.

Why set a limit before you deposit

Limits are far more effective when they are set at the start of your relationship with the site, not after a loss. Once a deposit, loss or session limit is active, it cannot be loosened immediately, which is the entire point: it protects you from a rushed decision.

Self-exclusion and how it works

Self-exclusion is a longer, firmer step than a limit. It closes your account to new deposits and play for a period you choose, or indefinitely, and it is designed to be difficult to reverse quickly.

• You request self-exclusion through your account settings or by contacting support.
• You choose a timeframe: a cooling-off period, a fixed term, or an indefinite exclusion.
• During exclusion, deposits and real-money play are blocked on your account.
• Marketing emails and promotional contact stop once exclusion is active.
• Reinstating an account before the chosen period ends is deliberately not instant, so the break is meaningful.

Self-exclusion sits alongside, not instead of, professional support. If you are self-excluding because play has started to feel out of control, pair it with a call to Gambling Help Online on 1800 858 858.

Cooling-off versus full self-exclusion

A cooling-off period is shorter and suits a temporary break, for example a week or a month away from your account. Full self-exclusion is the stronger option when you want a longer or indefinite stop, with no easy way to undo the decision early.

Setting a limit, step by step

1. Log in to your Rizz account and open your account settings.
2. Find the responsible gambling or safer-gambling section of your profile.
3. Choose the limit type you want: deposit limit, loss limit, session time limit, or reality check.
4. Pick a period for the limit: daily, weekly or monthly.
5. Enter the amount or time you are comfortable with and confirm the change.
6. Review the limit any time. Lowering it takes effect immediately; raising it is delayed so it is never a snap decision.

Safer-gambling tools available

Recognising the warning signs

Problem gambling develops gradually, and it is easier to notice in patterns than in a single session. None of these signs on their own confirm a problem, but several together are worth taking seriously.

Signs to watch for in yourself

• Chasing losses by depositing more to try to win back what you lost.
• Spending more time or money than you planned, repeatedly.
• Lying to family or friends about how much you play or spend.
• Using pokies to escape stress, boredom or low mood rather than for entertainment.
• Borrowing money, selling things, or missing bills to fund play.
• Feeling restless or irritable when trying to cut down.

Signs to watch for in someone else

Secrecy about spending, sudden money problems, mood swings tied to wins and losses, and withdrawal from usual activities or relationships can all point to gambling that has stopped being entertainment.

Where to get help in Australia

Support is free, confidential and available whether or not you are a Rizz player. You do not need to be in crisis to reach out: early conversations are often the most useful ones.

• Gambling Help Online: 1800 858 858, available 24/7, confidential counselling and online chat at gamblinghelponline.org.au.
• Lifeline: 13 11 14, for crisis support and emotional distress.

You can also use the account tools on this page as a first step while you decide whether to speak with a counsellor. Setting a lower limit or a short self-exclusion today does not require you to explain anything to anyone.

Supporting someone else

If you are worried about a family member or friend, Gambling Help Online also supports partners, parents and friends of people affected by gambling, with guidance on how to raise the topic and where to find further help.

Frequently asked questions

How do I set a deposit limit on my Rizz account?

Open your account settings, go to the responsible gambling section, choose deposit limit, select a daily, weekly or monthly period, and enter the amount. Lowering the limit applies immediately, while raising it is delayed to prevent impulsive changes.

Can I reverse self-exclusion early if I change my mind?

Self-exclusion is designed to be difficult to reverse quickly. It runs for the period you selected, whether a cooling-off term or an indefinite exclusion, and reinstatement is not instant, which is intentional to protect the break you chose.

Is Gambling Help Online free and confidential?

Yes. Gambling Help Online on 1800 858 858 is a free, confidential service available 24/7 across Australia, offering phone counselling and online chat, whether you play at Rizz, elsewhere, or are supporting someone else.

What is the difference between a loss limit and a deposit limit?

A deposit limit caps how much money you can add to your account in a period. A loss limit caps how much you can actually lose during play, stopping further betting once that loss threshold is reached, regardless of deposits made.

What age do I need to be to use Rizz?

You must be 18 or older to register, deposit or play at Rizz. Age checks form part of standard account verification, and any account found to belong to someone under 18 will be closed immediately.

Do reality checks stop my game or just notify me?

Reality checks are notifications, not stoppages. They appear on screen at the interval you choose, showing time spent and activity so far, giving you the information needed to decide whether to continue or take a break.